FAQ
It’s ok to have questions. See if we have already answered them below!
ARE YOU FLEXIBLE ABOUT TRIP MODIFICATIONS?
Yes! We are flexible as long as there's not another guest who has booked during your requested modified time with the vehicle. Reach out to us regarding your request and we will do our best to accommodate!
WHAT IF I GET A SPEEDING TICKET OR TOLL VIOLATION?
Any parking tickets, traffic tickets and toll fees that occurred during the rental time will be the responsibility of the driver. If the ticket comes back to us with a fee paid to the License Plate, an invoice will be sent to the driver based on the date of the ticket. If the invoice is not paid for the ticket within 14 days, the bill will be sent to our collections company.
CAN ALL OF YOUR VEHICLES GO THROUGH AN AUTOMATIC CAR WASH?
Yes! All vehicles, even the ones with light bars, truck bed covers, and other accessories; can go through any gas station or automatic car wash! We recommend 5 Star Car Wash (DISCOUNT CODE for 10% off: “707”) as they are the best automotive cleaning operation
WHAT IF I GET LOCKED OUT OF THE VEHICLE OR NEED ROADSIDE ASSISTANCE?
Review Turo’s lockout and roadside assistance information here.